In case any Card/Wallet is charged and/or Payment Gateway fails to return the information in due time, it is possible that the passenger's Card/Wallet would be charged without being issued for the desired tickets. Bangladesh Railway does not store any sensitive information of Passengers such as Card/Wallet details, OTP, Pin Code. To issue railway tickets, Bangladesh Railway Portal depends on different payment getaways for the Card/Wallet charge information.

Destination stations should be different for those two transactions.

Origin stations should be different for those two transactions.

Train numbers should be different for those two transactions.

Maximum of 8 tickets can be purchased per day.

Can do maximum of 2 transactions per day.

The transaction can be online or at the ticket booking counter at stations.

Can purchase maximum 4 tickets (seats) in a single transaction.Ticket purchase limitation per day: Bangladesh Railway passengers: User(s) can always download the tickets from the “Purchase History” section of the website or “My Tickets” section of Rail Sheba app. If the reservation does not materialize and the client-passenger still wants to try for the same reservation once again, the process will be treated as a new reservation. Therefore, unavailability of the confirmation mail should not be regarded as non-issuance of ticket. However, email containing PDF tickets may be delayed for technical reasons. Furthermore, it might also be possible that the mail has been blocked by any of the mentioned service providers. However, some mail service providers such as Gmail, Yahoo!, Outlook might place the email in “SPAM” folder. Concurrently, a copy of the ticket will be sent to the user's email address. User(s) can obtain their ticket(s) and also download the PDF version of the ticket from the confirmation page. E-tickets will be automatically issued by Bangladesh Railway Portal within 30 minutes of successful payment.

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